Terms and Conditions of Buying Online

These are Tempe Tokyo Spares Online Store Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.

These Terms and Conditions do not affect your statutory rights.

If you've got questions about the site or your order, you should find the answers here...

The Contract & Price Information

Ordering Goods

Payment

Validation Checks

Liability

Delivery of Goods

After-sales Service and Guarantees

Restrictions on Ordering and Delivery

Complaints and Queries

Returns

Colours, Specifications, Weights & Sizes

Safe Shopping Guarantee

Comodo Authentic Site

1. The Contract
Acceptance of your order and the completion of the contract between us (Tempe Tokyo Spares) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Tempe Tokyo Spares of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

1b. Price Information
The prices shown are only applicable to purchases made via the Tempe Tokyo Spares Online store. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Tempe Tokyo Spares stores. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Tempe Tokyo Spares stores are under no obligation to honour any online price or promotion that differs from the in-store price.

Where the In-store Price is listed, this refers to the current price in Tempe Tokyo Spares stores.

Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.

All offers are subject to availability and while stocks last.

All prices are shown in Australian $ and include GST where appropriate.

If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

Tempe Tokyo Spares ABN number is 60 055 004 683.

2. Ordering Goods
To order goods from our online store, you need to select your required items from the product information page(s) they appear on. These pages can be accessed by selecting one of our main product categories, either from the navigation bar or from the list of categories and sub-categories displayed on screen.

To place an order online, go to the product information page and then follow the steps outlined below:

1) Product Information Page: Check the availability of the product at the top right of the product information page. For products that are labelled In stock, simply click the Add to basket button on the product information page. If a product is not available to buy online the Add to basket button will not appear and will be replaced with a Continue shopping button, allowing you to select an alternative item if required.

2) Shopping Basket Page: After making your selections, click on the Continue to checkout or Checkout button. You will be able to review and amend your order before proceeding through the checkout pages.

3) Billing Page: We will then ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order. Please complete your details in the appropriate boxes and click the Next button. You will be given the opportunity to select a different delivery address later in the checkout process.

4) Delivery Page: Check your details and confirm they are correct by clicking the Continue to checkout button. If you details are incorrect in any way, click on the Edit address book button to amend your details. You can add a different delivery address at this stage by clicking the Create new address button.

5) Order Summary Page: Finally, we will ask you to check the details of the products you are ordering, along with your billing and delivery addresses. If you have a promotional code, enter it in the box provided and press Submit, and your order will be automatically updated. Then complete the details of the credit/debit card you wish to use to make your payment and don't forget to tick the boxes confirming you have read these Terms and Conditions and to allow you to be contacted by us via email if you wish to. Clicking Order now will generate and transmit your order and display a page confirming the details of your order for your records. Unfortunately, due to the speed of our order processing, you will not be able to amend your order after pressing the Submit button, so please check all details are correct before placing your order.

Tempe Tokyo Spares will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.

All orders placed on Tempe Tokyo Spares Online are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by Tempe Tokyo Spares in our database and these details can be made available on request. Please email us at sales@TempeTokyoSpares.com.au

3. Payment
We accept payment by most major credit or debit cards.

Please ensure that the expiriy date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order.

We regret that we are unable to accept payment by cheque, cash, Tempe Tokyo Spares Edge Card, Tempe Tokyo Spares Gift Vouchers, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards.

4. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Tempe Tokyo Spares will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data). A third party may also be instructed to complete these checks. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

5. Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to $100. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

6. Delivery of Goods
We can only deliver to addresses within certain remote locations howwever there may be an additional delivery charge and slightly longer delivery lead-time. This charge will be shown clearly during the checkout process.

Goods can be delivered either to your home address, to an alternative address or to your work.

Your order will be delivered either by one of our drivers or by courier. A signature is required for all Driver Delivery and courier deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

6a. Delivery Charges
How much does delivery cost?

The delivery charge for each item is listed on the product detail page underneath the Add to Basket button.

When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.

We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.

You can choose from our Standard Delivery Service or Flexible Delivery Options.

Delivery charges are per item.

For some items, e.g. selected Sat Nav, the delivery charge is free. This is clearly marked on the appropriate product detail pages.

Flexible delivery options are an additional charge to the Standard delivery of items/ orders.

6b. Delivery Times
You can choose from our Standard Delivery Service or Flexible Delivery Options.

Standard delivery of stocked items is normally within 5 working days.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

Some items are delivered directly to you from the manufacturer and may incur a longer delivery leadtime. This is clearly shown on the product detail page.

For Next Day Delivery, orders must be placed by 10.00am.

Your order will be delivered either by one of our drivers or by courier. A signature is required for all Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

Deliveries to remote locations may take longer.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

Risk in the goods will pass to you on delivery.

We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Delivery times quoted above can vary depending on stock availability and delivery location.

8. Restrictions on Ordering and Delivery
We can only accept orders from holders of credit or debit cards registered at UK addresses.

We can deliver to most addresses Unfortunately we are unable to deliver to some non-Australian destinations, including the Republic of Ireland. Please contact us by email at Tempe Tokyo sales@tempetokyospares.com.au if you require further details.

All goods are subject to availability. Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.

9. Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either e-mail us at sales@tempetokyospares.com.au, telephone us on (+61) 02 9558 9926, or write to Tempe Tokyo Spares, 669 Princes Hwy, Tempe, 2044, Australia, and we will do everything we can to help you.

Your access to the Tempe Tokyo Spares Direct website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.

10. Unwanted Goods
If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or Credit within 7 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).

Personalised products and made-to-order products cannot be returned unless faulty.

Methods of return are as follows:

1) To the Tempe Tokyo Spares Store

The easiest and quickest way to return your item or items is to take them to the Tempe Tokyo Spares Store for a replacement or credit along with your copy invoice/docket as proof of purchase. Unfortunately, Tempe Tokyo Spares are not able to accept returns for products delivered direct from the manufacturer, Gift Vouchers, Driver Safety Aids, Nitro Cars, Made to Measure items, items cut to length or Parking Sensors.

Please note: Satellite Navigation systems/units also CANNOT be returned unless they are returned complete in all their original packaging, with ALL security seals still intact.

Items returned without proof of purchase may only be exchanged at the Store Manager's discretion.

For details of your nearest store, please visit our How to find us from the How to find us section of the tempetokyospares.com.au

2) By post (if the item has been posted to you)

To return an item by post you must firstly contact Tempe Tokyo Spares Direct either by email at sales@tempetokyospares.com.au, or telephone us on (+61) 02 9558 9926, or write to Tempe Tokyo Spares, 669 Princes Hwy, Tempe, 2044, Australia.

Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details and we will send you an email containing a returns note. When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or credit your payment within 7 days.

3) Collection by Tempe Tokyo Spares (larger items delivered to you by courier)

Depending on the size and weight of the item you wish to return, it may be necessary for Tempe Tokyo Spares to collect your goods from you and we may charge you for collecting the goods if they are not faulty. We will inform you if collection is necessary when you contact us about your return. If we collect your item(s), we will endeavour to send you a replacement or refund your payment within 7 days.

For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 7 days.

4) Direct Delivery items

To return Direct Delivery items (these are items delivered directly from the manufacturer and not shipped by Tempe Tokyo Spares), please contact Tempe Tokyo Spares Direct for full instructions either by email at sales@tempetokyospares.com.au or telephone us on (+61) 02 9558 9926, or write to Tempe Tokyo Spares, 669 Princes Hwy, Tempe, 2044, Australia.

Faulty Special Order Products: To return a faulty Direct Delivery, Personalised or Made to Measure item, please contact us for full instructions either by email at sales@tempetokyospares.com.au or by telephone on (+61) 02 9558 9926, or write to Tempe Tokyo Spares, 669 Princes Hwy, Tempe, 2044, Australia.

When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not taken into the Tempe Tokyo Spares store.

We will endeavour to process returns within 7 working days of receipt.

You can contact Tempe Tokyo Spares Direct by email at sales@tempetokyspares.com.au or call (+61) 02 9558 9926 between the hours of 8.30amñ6pm Monday to Friday, 8.30amñ3pm Sat.

This does not affect your statutory rights.

11. Colours, Specifications, Weights & Sizes
Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.

We reserve the right to alter any product specifications without prior notice.

All weights and sizes are supplied as a guide only and are approximate.

12. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with Tempe Tokyo Spares is as safe as purchasing by card in the regular Tempe Tokyo Spares store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.

Although we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and Tempe Tokyo Spares cannot be held responsible for any breach of security unless it is due to our negligence.

13. Comodo Authentic Site
This website has been issued with a Secure Server Digital Certificate by the online Certificate Authority Comodo and has been authorised to display the Comodo Authentic Site seal. The Comodo Digital ID is an electronic licence credential for online business. It confirms that Tempe Tokyo Spares Direct is a legitimate website and establishes an encrypted communication channel protecting all sensitive and personal information you send over the Internet while you are using this website.

The Tempe Tokyo Spares website is operated by:

Tempe Tokyo Spares,
669 Princes Hwy,
Tempe,
2044
Australia

Tempe Tokyo Spares is Registered in Australia with an ABN of 60 055 004 683